Refund policy

CUSTOM-MADE AND PERSONALISED PRODUCTS

Each ELEVARE artefact is made to order using the route data, personal information and design preferences provided by the customer.

Before production, the customer receives a digital preview for review and written approval. Production begins only after this approval has been received.

Changes or cancellation requests can be submitted before the digital preview is approved. Once the customer has approved the design and production has started, the order can no longer be modified or cancelled.

Because ELEVARE artefacts are custom-made and clearly personalised, they cannot be returned or exchanged because of a change of mind.

The customer is responsible for carefully checking all names, titles, dates, activity data, colours and layout elements shown in the digital preview. The approved preview serves as the reference for production.

This policy does not limit the customer’s rights if the product arrives damaged, has a manufacturing defect or materially differs from the approved design. In such cases, please contact morgan.bozzini@gmail.com as soon as possible and include the order number and clear photographs of the issue.